Name: Cairns Taipans v SE Melbourne Phoenix
Start: 2025-01-14T07:30:00.000Z
End: 2025-01-14T09:30:00.000Z
Location: Cairns Convention Centre

For Accessible Seating please contact Taipans HQ on 07 40413000 or email tickets@taipans.com

Fees & Charges - A Booking Fee from $5.95 per transaction applies. 

Cairns Convention Centre Conditions of Entry

Gold Family

Fastbreak Family

Slam Dunk Family

Slam Dunk Obstructed Family

Fastbreak Obstructed Family

Gold Obstructed Family

Cairns Taipans v SE Melbourne Phoenix

Adult

Child 3-17 Years

Companion

Sponsor

Staff

Complimentary

Student

Concession

Family of 4

Adult Wheelchair

Concession Wheelchair

Corporate

1.	When purchasing a Cairns Taipans membership, you are doing so without the knowledge of the dates and times of the games being determined. No refunds will be offered if you are unable to make games due to scheduling.

2.	Once a membership has been purchased, the Cairns Taipans are under no obligation to agree to a cancellation and refund, subject to the provisions of the Australian Consumer Law. Requests for cancellations and refunds may only be considered in exceptional circumstances, or where the Australian Consumer Law applies. If approved a 20% non-refundable deposit of that membership will be held. These requests will need to be in writing and emailed to tickets@taipans.com 

3.	By purchasing a membership, you agree to be added to Cairns Taipans’ electronic database and receive information about Cairns Taipans. You may be contacted by Cairns Taipans regarding any services, offers, or special promotions that are associated with, endorsed or approved by Cairns Taipans. Furthermore, you agree for Cairns Taipans to disclose your information to third parties associated with Cairns Taipans so they can contact you about their services, offers, or special promotions. Should you not wish to receive any of this information, you must opt-out at the time of purchasing the membership or notify Cairns Taipans in writing via either post or email where you must specify whether you want to cease receiving information from Cairns Taipans and/or any third parties associated with Cairns Taipans. Please note that opting out of email communication may result in you missing out on member-exclusive sales and information.

4.	Members are required to notify Cairns Taipans of any change in circumstances, including member contact details, or any relevant information that could affect their membership with Cairns Taipans.

5.	Cairns Taipans reserves the right to cancel a membership without a refund where a member breaches these terms and conditions or Cairns Taipans and The Cairns Convention Centre Code of Conduct.

6.	Cairns Taipans reserves the right to refuse an application for membership.

1.	Membership prices are based on fourteen regular season home games unless otherwise stated. 

2.	All prices include GST and any applicable NBL fees or levies. Membership prices are set and reviewed annually prior to memberships going on sale.

3.	If the NBL schedule determines less than fourteen regular season home games, members will be entitled to a refund on a pro-rata basis. 

a.	i.e. total membership amount divided by fourteen will be the refund amount per game. 

4.	If the NBL schedule determines more than fourteen home games, members will be charged for any additional games on a pro-rata basis. 

a.	i.e. total membership amount divided by fourteen will be the amount charged per game. 

1.	Renewing members have up until the Early Bird cut-off date 10th May 2024 to secure their current seats. Depending on availability seat changes and upgrades can be made during this time also. If a renewing member does not renew by this date their seats may be released. 

2.	If a member is not satisfied with the location of their season seats, they must inform Taipans HQ prior to the 3rd home game of the season. This procedure can only be performed at Taipans HQ. Taipans reserves the right to charge the ticket value difference and add any print and/or replacement fees. 

3.	A member who wishes to upgrade a child, concession, or family ticket to an adult ticket for a single game, must make the request prior to that event. This procedure can only be performed at Taipans HQ. Taipans reserve the right to charge the ticket value difference and add any print and/or replacement fees.

4.	Under NO circumstance can these services be processed at the venue and any persons seeking these services will instead need to purchase new tickets online. 

5.	Cairns Taipans reserves the right to amend seating arrangements at its sole discretion where necessary due to stadium build changes, membership demands, regulatory requirements, government guidance or any other reasons reasonably required by the Cairns Taipans.

6.	Members will be notified if there has been a change to their seating and, where reasonably possible, alternative seating arrangements will be discussed before members are moved.

1.	Cairns Taipans is committed to creating and maintaining a safe, enjoyable, family-friendly environment for all Club members and spectators. Accordingly, members and persons accompanying a member must not act inappropriately (for example by making undue noise, being intoxicated, causing a disturbance, or behaving in an offensive manner) at Cairns Taipans events.

2.	Cairns Taipans reserves the right to suspend or cancel the membership of any member who acts inappropriately at Cairns Taipans events. If a membership is suspended or cancelled, the member will not be entitled to compensation or a refund.

3.	Cairns Taipans reserves the right to decide what amounts to inappropriate behaviour at its sole discretion.

4.	Any person using a membership, regardless of whether they purchased the membership themselves, must not act inappropriately.

5.	Members attending any NBL game, event, or activity must comply with the NBL Spectator Standards and any applicable NBL or venue policies. A reference to the NBL Spectator Standards can be located here; 

2024/25 Taipans Season Memberships can be purchased online or in person at Taipans HQ. Memberships can be paid in full or on a monthly instalment plan. 

1.	Payments can be made in full by using Mastercard, Visa, Cash or EFTPOS. 

2.	A $4.50 booking fee will apply for each membership. 

3.	Renewing members during the Early Bird sale will only have the option to pay online via instalments. They will need to contact Taipans HQ to process full payment.

Taipans Membership Monthly Instalment Plan

1.	If you choose to pay your membership on the Instalment Plan, the first payment will be taken when your membership is processed. The remaining balance will be split into five monthly instalments beginning 15 May and finishing 15 September. 

2.	Members will be notified via email each month when their next instalment is due and will be prompted to make payment. Below is the schedule of payment dates. 

1.	Initial Sign-up until the Early Bird sale end date of 10th May.

3.	Card details can be stored on initial sign-up by making sure the store this card is selected. This will mean you won’t need to enter your card details every time an instalment is due.  

4.	By agreeing to pay for your membership via this payment plan, you authorise Cairns Taipans, or associated third parties, to debit from your nominated Credit Card or Debit Account that you have entered. Additional fees (including credit card fees) will apply.  

5.	If any instalments are delayed or missed you will be contacted by Taipans HQ and payment will need to be caught up so you don’t risk your membership being put on hold. Late fees may apply.

1.	Game dates and times may vary from the date/time originally advertised due to television coverage or due to health protocols. The Taipans will use email, social media, and website to advise of any changes, however, it is each member’s responsibility to check dates and start times for home games prior to each home match. 

2.	For each game the concourse of the convention centre will open 1hr 30mins prior to tip-off time, with the door to the court opening 45mins before tip-off. 

3.	Bag checks will be implemented by Cairns Convention Centre Security upon entry.  Patrons are encouraged to avoid bringing a bag to home games to ensure easy and fast access to games.

4.	Each spectator attending the match must present their game ticket, printed or digital, to be scanned by ticketing staff upon entry. For any issues with game day tickets please see Taipans Staff at the Box Office. Ushers will be available to direct you to your seats if required.  

5.	Please notify your nearest usher if you can’t find your seats. If you experience any issues with your tickets, i.e. someone else with the same tickets etc., please speak to your nearest usher. If they are unable to help, you may be directed to the box office so that we can address the issue.

6.	If you encounter any anti-social behaviour, please talk to your nearest security guard first. If you can’t find a security guard nearby, please speak to an usher and/or Cairns Taipans staff member.

7.	If you are not satisfied with how your issues or complaints were handled on game night, please email tickets@taipans.com. 

NB: While we will always endeavour to help solve any issues experienced by our members, if you do not approach staff as suggested above, Taipans may not be able to remedy your complaint after the game.

8.	Any additional single-game tickets can only be purchased online or over the phone prior to game day. Tickets cannot be purchased at the venue. 

9.	Upgrades or changing of your membership seats cannot be performed at the Cairns Convention Centre on game day. You will need to contact Taipans HQ to make the change at least a day before game day.   

1.	Members must comply with venue COVID Safe protocols including contact tracing, hygiene practices, social distancing or any other protocol that may be introduced by the Taipans, Cairns Convention Centre, Queensland Government or the NBL from time to time.

2.	All members agree to abide by Queensland Government, Venue and NBL rules and regulations . This includes the requirement to avoid attending games and/or coming in contact with any person if they feel unwell or have symptoms which may include runny nose, cough or temperature

1.	Memberships do not include Finals ticketing as part of the season membership fee already paid

2.	Members will have the 1st priority ahead of the general public to purchase Finals tickets held in Cairns and administrated by the Cairns Taipans.  

3.	All costs for Finals ticketing include the ticket, booking and transaction fees, travel, and any other associated costs required by the Cairns Taipans and the NBL. 

4.	Should the Cairns Taipans qualify to host a home game in the 2023/24 Finals Series, additional information and terms and conditions will be released to members and fans prior to tickets going on sale.

1.	Members will be notified of member events throughout the season via email, social media, or our website.  

2.	All Membership benefits and entitlements for each Membership Package are available 

1.	We will keep your account and other financial institution details confidential. However, we may disclose these details:

c.	For this Agreement, for example, about a payment dispute.

2.	Cairns Taipans is careful to protect the privacy of any personal information you supply. Cairns Taipans complies with the Privacy Act 1988 (Cth) and will only use your information for the express purposes contained in this Agreement.

3.	To see the NBL’s privacy policy, which Cairns Taipans abides by, please contact the NBL or click here.

1.	Cairns Taipans reserves the right to amend these Terms and Conditions from time to time in its absolute discretion including, but not limited to, creating additional membership categories. Members will be notified within 14 days of any change to these Terms and Conditions.

1.	For further information please contact the Taipans HQ on 07 4041 3000 or info@taipans.com 

1.	Single game tickets can be purchased online at www.taipans.com, by visiting Taipans HQ on Anderson Street or by calling 07 4041 3000. 

2.	Single-game tickets cannot be purchased in person at the Cairns Convention Centre, 

1.	Tickets purchased for a single game will incur a $5.50 booking fee per transaction. 

1.	No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. If a refund is made, Taipans may, to the extent permitted by law, retain any fee it has charged.

2.	Exchange or refund must be requested in writing by email prior to the event and can only be performed at Taipans HQ, Anderson Street. No exchanges or refunds are available at the venue,

1.	Ticket upgrades to a higher seating category must be requested prior to the event. This procedure can only be performed at Taipans HQ. Taipans reserves the right to charge the ticket value difference and any print and/or replacement fees. 

2.	Ticket upgrades from a child, concession, or family ticket to an adult ticket for a single game, must be requested prior to the event. This procedure can only be performed at Taipans HQ. Taipans reserve the right to charge the ticket value difference and any print and/or replacement fees.

3.	Under NO circumstance can these services be processed at the venue and any persons seeking these services will instead need to purchase new tickets online. 

1.	Tickets may not, without the prior written consent of Cairns Taipans, be resold or offered for resale at a premium (including via online auction or other unauthorised resale sites) or used for advertising, promotion, or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Cairns Taipans will use reasonable efforts to notify you of such action.

2.	SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.

1.	Where concessions apply, the customer must present a valid identification card when purchasing tickets at a discounted rate as proof of eligibility.  This includes all special offers and membership discounts. Examples of concession cards are Pension/Seniors, Centrelink, Disability and Companion cards.

1.	Where student discounts apply, the customer must present a valid identification card as proof of eligibility, when purchasing tickets at a discounted rate. This includes all special offers and membership discounts. Examples of students are university students and TAFE students.

The Official Ticket Site for the Cairns Taipans

The Cairns Taipans are an Australian professional basketball team based in Cairns, Queensland. The Taipans compete in the National Basketball League (NBL) and play their home games at the Cairns Convention Centre.

Patrons attending any NBL game, event, or activity must comply with the NBL Spectator Standards and any applicable NBL or venue policies. A reference to the NBL Spectator Standards can be located here;

Cairns Taipans

To see the NBL's privacy policy of which Cairns Taipans abides by, please contact the NBL or 

Cairns Taipans v SE Melbourne Phoenix

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