1. General
These Terms and Conditions form part of the contract between Taipans Basketball Incorporated , 127 Anderson St., 4870 Cairns, AU (hereinafter "Organizer") and the purchaser (hereinafter "End Customer") of access rights, participation rights, admission rights, visitation rights or reservations and coupons for the foregoing or similar or related rights (hereinafter "Tickets") or other products or services (such as merchandise) (together “Offers”), which the Organizer may provide using technology platforms, software and services operated by vivenu. “End Customer,” as that term is used herein, includes also individuals and legal entities who have not purchased Tickets or other Offers directly from the Organizer, but are entitled to participate in an event (such as through resale of Tickets, where permitted).
All communication with the Organizer regarding Tickets and Offers should be addressed to: Taipans Basketball Incorporated , 127 Anderson St., 4870 Cairns, AU
The Organizer hereby informs the End Customer that vivenu Inc., 26 Mercer Street, New York, NY 10013, United States (hereinafter "vivenu") together with its affiliated companies, is a provider of technology platforms, software and services (hereinafter "vivenu Services"), which are used by the Organizer to sell Tickets and provide Offers for artistic, cultural, athletic or other events, theater plays, concerts, meetings, seminars, leisure and other events, museums, historic sites, cinematic exhibitions, operas, lectures, conferences, continuing educational events, educational courses and other events and performances (whether physical or virtual) (hereinafter, each an "Event") and to sell Tickets, market other offers and process transactions related to Events to End Customers. vivenu is a technology platform provider to the Organizer under license. vivenu is not a ticket broker and is not the organizer of any Event.
2. Contract
There is no contract between vivenu and the End Customer. Upon the successful completion of a purchase transaction between the Organizer and the End Customer using the vivenu Services, a contract will exist between the Organizer and the End Customer only, notwithstanding the fact that Tickets or Offers may contain statements such as "powered by vivenu" or similar designations, and notwithstanding that the Organizer advertises, offers and/or distributes the Tickets or Offers via the domains and sub-domains of vivenu (e.g., vivenu.com). No purchase, services or other agreement is concluded between the End Customer and vivenu.
The End Customer acknowledges that the Organizer may make the sale of Tickets and other Offers subject to the acceptance of further conditions, data protection declarations, instructions for cancellation and other contractual components by the End Customer and other restrictions (such as maximum number of Tickets for an Event). The Organizer or vivenu (on behalf of the Organizer) shall be entitled to refuse or reject the conclusion of purchase transactions with the End Customer for any legal reason.
The End Customer acknowledges that the total purchase price of Tickets and Offers shall be determined or modified solely by the Organizer or third parties who sell to or through the Organizer. The total purchase price may exceed the ticket price indicated on a Ticket or in the Organizer’s ticket storefront. The calculation of the total purchase price shall be based on the indicated ticket price with the addition of any markup, fees, surcharges and taxes. The End Customer shall be notified of the total purchase price to be paid by the End Customer before the completion of the purchase transaction. Payment of the total purchase price can only be made by the payment methods provided by the Organizer or vivenu (on behalf of the Organizer).
The contract between the Organizer and the End Customer for the purchase and sale of Tickets or Offers shall deemed completed only when the Organizer or vivenu (on behalf of the Organizer) has confirmed the transaction with the End Customer (e.g., by providing the transaction confirmation or by the assignment and subsequent transfer of a Ticket with the corresponding ticket ID). The completion of the ordering process, without such confirmation, such does not constitute a binding contract and does not entitle the End Customer to participate in an Event.
If Ticket quotas (both the total quota for the Event and the quotas of individual categories of Tickets) have been exceeded due to technical issues, the Organizer or vivenu (on behalf of the Organizer) shall notify the End Customer. The Organizer or vivenu (on behalf of the Organizer) may revoke the corresponding Tickets with repayment of the corresponding total purchase price.
3. Form of Tickets
Unless otherwise agreed by the End Customer and the Organizer or vivenu (on behalf of the Organizer), the End Customer will receive an automated email message from vivenu (on behalf of the Organizer) to confirm the order and an additional email message with a link to the Tickets purchased for the corresponding Event. The form of the Tickets provided will depend on the method of admission entry utilized by the Organizer for a particular Event and will be communicated to the End Customer (such as by downloading and printing the Ticket, digital wallet or other options). To participate in an Event, the Ticket must be presented in the form provided. Presentation of the email for the order confirmation alone (without providing the Ticket in the correct form) does not entitle the End Customer to participate in an Event.
If the Organizer provides such option, the End Customer has the ability to order Tickets in printed form and shipped to the End Customer for an additional fee (hereinafter "Printed Tickets").
The End Customer is required to verify that the purchased Tickets are correct in terms of quantity, price, date, event, venue and other essential details. Any complaint about incorrect Tickets must be reported to the Organizer or vivenu (on behalf of the Organizer) promptly after the purchase, and in no event later than five business days following the End Customer’s becoming aware of the issue that is the subject of the complaint.
The transfer of ownership of Tickets or related rights to the End Customer shall only occur upon the full payment of the total purchase price and the settlement of all outstanding claims for payment from the End Customer to the Organizer.
The End Customer must provide truthful, complete and correct information as part of the purchase transaction. The Organizer or vivenu (on behalf of the Organizer) shall be authorized to verify the information provided by the End Customer using appropriate legal means (such as credit reports when properly authorized).
4. Rights and Obligations
The Organizer or vivenu (on behalf of the Organizer) shall communicate all relevant requirements regarding an Event, Tickets or other Offer (such as the scope or content, place, time, organizer, price, fees and taxes, requirements and restrictions on participation, access controls, form of Tickets to be presented, accessibility, venue plan, house rules and other codes of conduct for the respective venue and other restrictions or essential information that could reasonably affect the End Customer’s decision to purchase).
The End Customer hereby acknowledges and agrees to such requirements, which are part of the contract between the Organizer and the End Customer.
It is the sole responsibility of the End Customer to verify his or her capability and/or willingness to meet the requirements communicated by the Organizer. The Organizer may refuse or terminate the participation of an End Customer in an Event upon non-compliance with such requirements.
If the Organizer or vivenu (on behalf of the Organizer) reasonably suspects abuse or legal violations (including legal violations of these General Terms and Conditions or other applicable terms of the contract between the Organizer and the End Customer), such as through fraudulent, illegal or breach of disloyal activities or of corresponding circumvention or attempts to circumvent such provisions and conditions, the Organizer or vivenu (on behalf of the Organizer) may revoke the validity of a Ticket without compensation before or during an Event and deny the End Customer the right to participate in an Event or remove the End Customer from the Event.
If Tickets are damaged, lost or stolen, the End Customer must notify the Organizer and vivenu without delay. If the End Customer loses a Ticket, the Organizer or vivenu shall not be obligated to provide a replacement.
Unless otherwise agreed, the validity of a Ticket shall be restricted to the respective Event (in particular, in terms of time and place) and, if necessary, the respective seat or seat unit or the corresponding ticket category. The Ticket shall become invalid once the Event has ended.
The End Customer acknowledges that vivenu has no obligation to instruct, verify or supervise the Organizer regarding its obligations to End Customers for Tickets, Events and other Offers made by the Organizer, which are offered and processed via vivenu Services. The Organizer is solely responsible for the communication, publications and information, and vivenu does not bear responsibility in that regard. vivenu has no obligation to instruct, audit or supervise the Organizer in relation to its obligations towards End Customers. Further, vivenu has no obligation to check the timeliness, correctness or completeness of the Organizer’s published communication and information. This applies even if employees of vivenu act on behalf of the Organizer or if the Organizer uses contractual documents and templates provided by vivenu.
Furthermore, the End Customer acknowledges that vivenu does not guarantee uninterrupted accessibility and usability of the vivenu Services. vivenu does not bear any liability for delays or errors in the transmission, storage failures and associated limitations of the vivenu Services. During maintenance work there may be temporary disruptions of the web site and/or individual vivenu Services.
5. Transfer of Tickets
Tickets may be transferred. To re-assign/personalize Tickets or any related identification information, please contact the Organizer. A processing fee may apply to this service.
If Tickets are resold via the Resale Function provided on this website, the following conditions apply:
The Resale Function is only available for Tickets properly acquired from the Organizer via vivenu Services (so-called Secondary Market). The Organizer reserves the right to restrict or exclude the Resale Function for individual events, ticket types and categories, or at specific times, particularly due to contractual requirements from partners (e.g., artists, venues) or official regulations. There is no right to cancel or resell tickets.
By listing a Ticket on the Secondary Market, the selling End Customer ("First Purchaser") bindingly declares their intention to return or sell the ticket to the Organizer at the original ticket price (face value) or at the price specified in accordance with Clause 5.3 ("Secondary Market Price") as soon as another End Customer ("Second Purchaser") acquires the Ticket. In the event of a successful resale, the Organizer transfers the ticket to the Second Purchaser. The ticket originally issued to the First Purchaser is cancelled or invalidated, while a new ticket is created and issued to the Second Purchaser.
The Organizer may specify fixed prices or a price range for the resale of Tickets. Additional fees may apply for the resale.
The Organizer reserves the right to control the sales order of primary Tickets offered directly by the Organizer and Tickets offered via the Resale Function ("Secondary Market Tickets"). In particular, primary Tickets may be sold first before Secondary Market Tickets are offered for sale. If multiple Secondary Market Tickets are available for the same area or category (e.g., in standing blocks), the selection of Secondary Market Tickets for sale will be made based on a non-discriminatory factor determined by the Organizer, which shall include the time of listing on the Secondary Market.
The First Purchaser will be informed about the status of the Ticket offered for resale via email. In particular, the First Purchaser will receive a confirmation email after successfully listing a Ticket on the Secondary Market. The First Purchaser can remove the Ticket from the Secondary Market at any time until the Ticket is in a Second Purchaser's shopping cart. Should a Ticket offered for resale not be sold (e.g., due to the event expiring, cancellation), the First Purchaser will receive a corresponding notification.
After a successful resale, the Organizer will refund or pay the First Purchaser the price of the Secondary Market Ticket less any applicable fees. Payment will be made according to the agreed payment method.
A Ticket acquired via the Secondary Market can be offered for resale again by the Second Purchaser via the Resale Function in accordance with the provisions of this Clause 5.
6. Revocation, Cancellation, Refund, Return and Exchange of Tickets
In Case of no significant Changes, Postponement or Cancellation of the Event
There are no rights of revocation, return, cancellation or exchange of Tickets for Events, except were otherwise provided by applicable law, or permitted in the sole discretion of the Organizer. Subject to the foregoing, any purchase of Tickets is binding immediately upon completion of the purchase transaction (i.e., confirmation from the Organizer that the purchase has been completed) and cannot be cancelled.
In Case of significant Changes, Postponement or Cancellation of the Event
In the event of significant modification, postponement or cancellation of an Event due to circumstances for which the Organizer is not responsible, the End Customer shall be entitled to return the Tickets and shall be entitled to a refund for the price of the Ticket less any processing fees.
A modification shall be considered significant if the modified Event is fundamentally different from the Event that the Ticket purchaser reasonably expected.
7. Liability
Except where otherwise provided by nonwaivable provisions of applicable law (e.g. in cases of breach of material contractual obligations, injury to life, body or health), the Organizer shall be liable only for intentional misconduct and gross negligence. Except where otherwise provided by nonwaivable provisions of applicable law, liability fora slightly negligent breach of material contractual obligations shall be limited in amount to the transaction value related to the transaction giving rise to the liability. Subject to the foregoing limitations, the Organizer shall not be liable for damages due to force majeure or violations of obligations by third parties.
To the extent that the Organizer’s liability is excluded or limited herein, the foregoing limitation of liability shall also apply to the personal liability of the Organizer’s legal representatives and agents as well as any representatives acting for the Organizer with regard to the End Customer, including without limitation vivenu and its affiliates, each of which representatives and agents is an intended third party beneficiary of the contract between the Organizer and the End Customer, with the power to enforce the contract as if a party hereto.
The End Customer hereby acknowledges and agrees that: Except as provided to the contrary by nonwaivable provisions of applicable law, vivenu shall have no liability to the End Customer when acting on behalf of the Organizer as an agent or otherwise. vivenu shall not be liable for damages caused by force majeure or breach of duty by third parties.
To the extent that vivenu’s liability is excluded or limited, this disclaimer or limitation of liability shall also apply to the personal liability of vivenu's legal representatives and vicarious agents as well as any representatives acting for vivenu with regard to the End Customer. Not in limitation of the foregoing, vivenu shall not be liable for damages resulting from an Event’s failure, cancellation, modification, relocation or defect or the Organizer’s insolvency or loss or delayed arrival or defects in Printed Tickets as well as limitations in vivenu Services.
8. Miscellaneous Provisions
These General Terms and Conditions shall take precedence over any provisions to the contrary in the contractual relationship between the Organizer and the End Customer.
The laws of the state of the incorporation of the Organizer shall apply, and the United Nations Convention on the International Sale of Goods (hereinafter “CISG”) shall not apply. This shall not affect statutory provisions restricting the choice of law and the applicability of mandatory provisions (for example, compulsory consumer protection laws).
Insofar as the End Customer is not a Consumer, the exclusive place of jurisdiction for all disputes between (i) the End Customer and the Organizer shall be the registered office of the Organizer and (ii) between the End Customer and vivenu shall be the location of vivenu.
The End Customer shall be deemed to be a “Consumer” insofar as the purpose of the ordered deliveries and services is not attributed to his commercial or self-employed professional activity. Any natural person or legal entity as well as partnership with legal capacity acting in its commercial or self-employed professional activity when concluding the contract shall not be deemed a Consumer. Furthermore, the End Customer shall not be deemed a Consumer when purchasing services in connection with leisure activities if the contract provides for a specific date or period of time for the provision.
The following clauses apply to End Customers with their registered office, place of residence in the European Union:
The End Customer warrants that he has full legal capacity or the necessary powers of representation to conclude this contract.
The European Commission provides an internet platform for online dispute resolution at https://ec.europa.eu/consumers/odr(opens in a new tab). The Organizer and vivenu are not willing or obligated to participate in dispute resolution proceedings before a consumer arbitration board.
The following clauses apply to End Customers with their registered office, respectively place of residence in the United States:
For any proceeding in the United States, the Parties hereby irrevocably waive the right to trial by jury.
BY ACCESSING ANY PORTION OF THE SITE OR THE MOBILE APPLICATION, OR BY USING THE VIVENU SERVICES, YOU AFFIRM THAT YOU ARE A RESIDENT OR CITIZEN OF THE UNITED STATES, YOU ARE AT LEAST 18 YEARS OF AGE, AND YOU AGREE TO THESE TERMS AND CONDITIONS. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A MINOR WHO YOU WILL PERMIT TO ACCESS ANY PORTION OF THE SITE OR THE MOBILE APPLICATION, OR MAKE USE OF THE SERVICE, YOU AGREE THAT YOU TAKE FULL RESPONSIBILITY FOR THE MINOR’S USE OF THE SITE, MOBILE APPLICATION, AND/OR SERVICE, AND FOR THE MINOR’S COMPLIANCE WITH THESE TERMS AND CONDITIONS.
EXCEPT AS PROVIDED TO THE CONTRARY IN THE CONTRACT, VIVENU PROVIDES ITS SERVICES "AS IS" AND "AS AVAILABLE" TO THE ORGANIZER, AND NO CONTRACTUAL RELATIONSHIP EXISTS BETWEEN VIVENU AND THE END CUSTOMER. TO THE EXTENT THAT APPLICABLE LAW PERMITS THE DISCLAIMER OF EXPRESS OR IMPLIED WARRANTIES, ORGANIZER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR COURSE OF PERFORMANCE OR USAGE OF TRADE. THE END CUSTOMER ACKNOWLEDGES THAT THE ORGANIZER AND VIVENU DO NOT GUARANTEE THAT THE VIVENU SERVICES WILL ALWAYS BE SAFE, SECURE, OR ERROR-FREE, OR THAT THEY WILL ALWAYS FUNCTION WITHOUT DISRUPTIONS, DELAYS, OR IMPERFECTIONS. THE ORGANIZER AND VIVENU ARE NOT RESPONSIBLE FOR THE ACTIONS OR INFORMATION OF THIRD PARTIES, AND THE END CUSTOMER HEREBY RELEASES THE ORGANIZER AND ITS AGENTS, INCLUDING WITHOUT LIMITATION VIVENU, FROM ANY CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM THAT THE END CUSTOMER HAS AGAINST ANY SUCH THIRD PARTIES. IF THE END CUSTOMER IS CALIFORNIA DOMICILED.
THE END CUSTOMER WAIVES CALIFORNIA CIVIL CODE §1542, WHICH SAYS: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”
If any of the preceding provisions are, or become, ineffective or unenforceable in whole or in part, such condition shall not affect the validity of the remaining provisions. The same shall apply if and to the extent that a gap or ambiguity exists, and an appropriate provision that comes closest to that which the Organizer and the End Customer would have wanted economically shall replace the affected provision, if they had considered that gap or ambiguity.
9. Additional Provisions of the Organizer
The following additional provisions of the Organizer shall apply:
Purchase of Membership
1. When purchasing a Cairns Taipans membership, you are doing so without the knowledge of the dates and times of the games being determined. No refunds will be offered if you are unable to make games due to scheduling.
2. Once a membership has been purchased, the Cairns Taipans are under no obligation to agree to a cancellation and refund, subject to the provisions of the Australian Consumer Law. Requests for cancellations and refunds may only be considered in exceptional circumstances or where the Australian Consumer Law applies. If approved, a 20% non-refundable deposit of that membership will be held. These requests will need to be in writing and emailed to tickets@taipans.com
3. By purchasing a membership, you agree to be added to Cairns Taipans’ electronic database and receive information about Cairns Taipans. Cairns Taipans may contact you regarding any services, offers, or special promotions that are associated with, endorsed or approved by Cairns Taipans. Furthermore, you agree for Cairns Taipans to disclose your information to third parties associated with Cairns Taipans so they can contact you about their services, offers, or special promotions. Should you not wish to receive any of this information, you must opt out at the time of purchasing the membership or notify Cairns Taipans in writing via either post or email, where you must specify whether you want to cease receiving information from Cairns Taipans and/or any third parties associated with Cairns Taipans. Please note that opting out of email communication may result in you missing out on member-exclusive sales and information.
4. Members are required to notify Cairns Taipans of any change in circumstances, including member contact details, or any relevant information that could affect their membership with the Cairns Taipans.
5. Cairns Taipans reserves the right to cancel a membership without a refund where a member breaches these terms and conditions or the Cairns Taipans and The Cairns Convention Centre Code of Conduct.
6. Cairns Taipans reserves the right to refuse a membership application.
Seating
1. Renewing members have up until the Early Bird cut-off date of 31st March 2026 to secure their current seats. Depending on availability, seat changes and upgrades can be made during this time. If a renewing member does not renew by this date, their seats may be released.
2. If a member is not satisfied with the location of their season seats, they must inform Taipans HQ prior to the 3rd home game of the season. This procedure can only be performed at Taipans HQ. Taipans reserve the right to charge the ticket value difference and add any print and/or replacement fees.
3. A member who wishes to upgrade a child, concession, or family ticket to an adult ticket for a single game must make the request prior to that event. This procedure can only be performed at Taipans HQ. Taipans reserve the right to charge the ticket value difference and add any print and/or replacement fees.
4. Under NO circumstances can these services be processed at the venue, and any persons seeking these services will instead need to purchase new tickets online.
5. Cairns Taipans reserves the right to amend seating arrangements at its sole discretion where necessary due to stadium build changes, membership demands, regulatory requirements, government guidance or any other reasons reasonably required by the Cairns Taipans.
Membership Classifications and Concessions
Concession
• Where concessions apply, the customer must present a valid identification card when purchasing tickets at a discounted rate as proof of eligibility. This includes all special offers and membership discounts. Examples of concession cards are Pension/Seniors, Centrelink, Disability and Companion cards.
Students
• Where student discounts apply, the customer must present a valid identification card as proof of eligibility when purchasing tickets at a discounted rate. This includes all special offers and membership discounts. Examples of students are university students and TAFE students.
Child
• A child is classified as anyone from the age of 3-17 inclusive as of the date of the event.
• A child membership is classified as anyone from the age of 3-17 inclusive from the start of that season.
• A ticket is not required for anyone under the age of three as long as they are sitting on an adult’s lap.
• Children under the age of 12 must always be under the direct supervision of an adult.
Family
• A family ticket consists of 2 Adults and 2 Children between the ages of 3-17.
• Any additional tickets to be purchased with a family will need to pay the full price of an Adult or Child’s ticket.
Companion Card Holders
• The Cairns Taipans will honour all Companion Cards where a copy of the card is provided to the club. Companion Card holders must contact the club directly to purchase a membership
Accessible Seating
1. Each Taipans ticketed event will have an allocation of accessible seats.
2. Accessible seating is available to persons requiring a wheelchair space or enhanced amenity seating
3. Patrons with a Companion card are entitled to one ticket free of charge for their carer.
4. Taipans reserve the right to limit the number of tickets purchased adjacent to the accessible seat.
5. Taipans will endeavour to accommodate additional seats purchased through the one transaction as close as possible to the accessible seat; however, this may not always be possible, subject to availability.
6. If a person is found not to be entitled to hold an accessible seating ticket, that person may be required to:
a. Move to a different seat if one is available and pay the cost of the difference; or
b. If no alternative seat is available, you may be requested to leave the venue.
7. To ensure that accessible seats are appropriately allocated, accessible tickets will only be available for purchase at Taipans HQ during office hours. Game Day office hours are from 9 am to 12 pm.
Membership Prices
1. Membership prices are based on fourteen (14) regular-season home games unless otherwise stated. Any additional regular-season home games are not included in the price.
2. All prices include GST and any applicable NBL fees or levies (Excluding play-in/playoffs).
3. Membership prices are set and reviewed annually prior to memberships going on sale.
Additional Games
1. If there are any additional games added to the 14 regular home season schedule, ticketing will not be included in Memberships, and all members must purchase a ticket to have access to these games.
2. All Members will receive exclusive access to purchase tickets to any additional games via a designated pre-sale period.
Membership Payment Options
2026/27 Taipans Season Memberships can be purchased online or in person at Taipans HQ. Memberships can be paid in full or on a monthly instalment plan. All payments will incur a $14.95 transaction fee.
Pay in full.
1. Payments can be made in full by using Mastercard, Visa, Cash or EFTPOS.
Monthly Instalment Plan
1. By agreeing to pay your membership via the Payment Plan, you authorise the Taipans, or associated third parties, to debit from your nominated Credit or Debit card. Additional fees (including credit card fees and management fees) will apply.
2. Instalments will be withdrawn monthly. The first payment of 20% will be taken when your membership is processed. Payments will be the total amount (including additional fees) divided by the remaining months.
3. You can purchase a membership and join a monthly payment plan at any stage between February & September.
4. Your monthly instalment date will be based on the date that you originally purchased your membership.
5. It is your responsibility to ensure that sufficient funds are available in your nominated account in order for payments to be processed. If a payment fails on its due date, the system will try and retake it 1 day later, then 3 days later, with the final attempt to be taken 7 days later.
6. Taipans reserve the right to suspend or cancel your membership if, on two consecutive
occasions, your payment cannot be processed due to insufficient funds in your nominated account. We will notify you in writing if we suspend or cancel your payment plan arrangement.
7. If your membership is suspended, your membership barcode will be blocked and your
Membership entitlements will be suspended until such time that the overdue payments have been received.
8. If you believe that a payment has been withdrawn incorrectly, please contact Taipans HQ on 07 4041 3000.
Member Behaviour
1. Cairns Taipans is committed to creating and maintaining a safe, enjoyable, family-friendly environment for all Club members and spectators. Accordingly, members and persons accompanying a member must not act inappropriately (for example, by making undue noise, being intoxicated, causing a disturbance, or behaving in an offensive manner) at Cairns Taipans events.
2. Cairns Taipans reserves the right to suspend or cancel the membership of any member who acts inappropriately at Cairns Taipans events. If a membership is suspended or cancelled, the member will not be entitled to compensation or a refund.
3. Cairns Taipans reserves the right to decide what amounts to inappropriate behaviour at its sole discretion.
4. Any person using a membership, regardless of whether they purchased the membership themselves, must not act inappropriately.
5. Members attending any NBL game, event, or activity must comply with the NBL Spectator Standards and any applicable NBL or venue policies. A reference to the NBL Spectator Standards can be located here: NBL Spectator Standards
Game Day
1. Game dates and times may vary from the date/time originally advertised due to television coverage or due to health protocols. The Taipans will use email, social media, and the website to advise of any changes, however, it is each member’s responsibility to check dates and start times for home games prior to each home match.
2. For each game, the concourse of the convention centre will open 1 hour and 30 minutes prior to tip-off time, with the door to the court opening 45 minutes before tip-off.
3. Bag checks will be implemented by Cairns Convention Centre Security upon entry. Patrons are encouraged to avoid bringing a bag to home games to ensure easy and fast access to games.
4. Each spectator attending the match must present their game ticket, printed or digital, to be scanned by ticketing staff upon entry. For any issues with game day tickets, please see the Taipans Staff at the Box Office. Ushers will be available to direct you to your seats if required.
5. Please notify your nearest usher if you can’t find your seats. If you experience any issues with your tickets, i.e. someone else with the same tickets, etc., please speak to your nearest usher. If they are unable to help, you may be directed to the box office so that we can address the issue.
6. If you encounter any anti-social behaviour, please talk to your nearest security guard first. If you can’t find a security guard nearby, please speak to an usher and/or a Cairns Taipans staff member.
7. If you are not satisfied with how your issues or complaints were handled on game night, please email tickets@taipans.com.
NB: While we will always endeavour to help solve any issues experienced by our members, if you do not approach staff as suggested above, Taipans may not be able to remedy your complaint after the game.
8. Any additional single-game tickets can only be purchased online or over the phone prior to game day. Tickets cannot be purchased at the venue.
9. Upgrades or changes to your membership seats cannot be performed at the Cairns Convention Centre on game day. You will need to contact Taipans HQ to make the change at least a day before game day.
Finals
1. Memberships do not include Finals ticketing as part of the season membership fee already paid
2. Members will have the 1st priority ahead of the general public to purchase Finals tickets held in Cairns and administered by the Cairns Taipans.
3. All costs for Finals ticketing include the ticket, booking and transaction fees, travel, and any other associated costs required by the Cairns Taipans and the NBL.
4. Should the Cairns Taipans qualify to host a home game in the 2023/24 Finals Series, additional information and terms and conditions will be released to members and fans prior to tickets going on sale.
Gift Vouchers
1. Can only be purchased online via the ticketing website. www.tickets.taipans.com
2. Gift vouchers are only valid for the amount listed on the voucher and cannot be transferred, substituted, or exchanged for cash.
3. Under the Australian Consumer Law, the expiry date for gift vouchers is 3 years from the purchase date. The expiry date will be clearly displayed on the voucher.
4. Gift vouchers are only valid for ticketing or membership purchases.
5. A voucher can only be redeemed online at www.tickets.taipans.com or at Taipans HQ
6. Upon checkout, you will receive an email with an individual link for each gift voucher purchased. Gift vouchers are printable, can be personalised, and include a unique voucher code for redemption.
Additional Information
1. Members will be notified of member events throughout the season via email, social media, or our website.
2. All Membership benefits and entitlements for each Membership Package are available here.
3. The Taipans reserve the right to use any photograph or footage obtained at Taipans Games and Events for any purpose, including as promotional material. If you are not happy with the Taipans' use of a photo, you will be required to notify the club in writing at info@taipans.com
Confidentially & Privacy
1. We will keep your account and other financial institution details confidential. However, we may disclose these details:
a. If you consent in writing, or
b. To the extent required by law; or
c. For this Agreement, for example, about a payment dispute.
2. Cairns Taipans is careful to protect the privacy of any personal information you supply. Cairns Taipans complies with the Privacy Act 1988 (Cth) and will only use your information for the express purposes contained in this Agreement.
3. To see the NBL’s privacy policy, which Cairns Taipans abides by, please contact the NBL or click here.
Right to amend Terms and Conditions
1. Cairns Taipans reserves the right to amend these Terms and Conditions from time to time in its absolute discretion, including, but not limited to, creating additional membership categories. Members will be notified within 14 days of any change to these Terms and Conditions.
2. For further information, please contact the Taipans HQ on 07 4041 3000 or info@taipans.com
Fan Code of Conduct
The Cairns Taipans are committed to creating and maintaining a safe, enjoyable, family-friendly environment for all club members and spectators.
The fan code of conduct applies to all attendees at Cairns Taipans events.
All patrons are encouraged to respect the rights of others by displaying proper etiquette.
Patrons must not act inappropriately at Cairns Taipans events, including (but not limited to) non-practice of the following:
• Foul, obscene, or abusive language or actions
• Fighting
• Interfering with the progress of the game, going onto the court or throwing any object onto the court or into the crowd
• Unruly or careless behaviour
• A level of intoxication that creates a disruption to the patrons around you
• Indecent exposure
• Smoking within the venue
• Interrupting the experience for other patrons, including obstructing views or misuse of props
• Cameras, audio, and video recorders are not to be permitted.
Cairns Taipans reserves the right to decide what amounts to inappropriate behaviour in its sole discretion.
All patrons shall ensure that there is no discrimination in any form against any person because of race, gender, religion, or national or ethnic origin.
Management reserves the right to remove patrons from the venue who do not comply with the code of conduct.
A patron must not engage in courtsiding or the transmission of match data in any format, including the services performed by data scouts, data journalists, data commentators, etc without the express written consent of Basketball Australia. Any person suspected of engaging in this conduct will be asked to leave the venue immediately and have their personal information submitted to Basketball Australia and the NBL. For more information, please refer to Basketball Australia’s Courtsiding Policy (http://australia.basketball/integrity).
Patrons attending Cairns Taipans events held at the Cairns Convention Centre must also comply with the Cairns Convention Centre Conditions of Entry.
Patrons attending any NBL game, event, or activity must comply with the NBL Spectator Standards and any applicable NBL or venue policies. A reference to the NBL Spectator Standards can be located here: NBL Spectator Standards
Cairns Taipans reserves the right to amend this Fan Code of Conduct from time to time in its absolute discretion.
Cairns Convention Centre Conditions of Entry
The Taipans and the Cairns Convention Centre reserve the right to eject patrons from the Cairns Convention Centre property if deemed to be behaving in an unruly manner at any home matches.
Patrons will be ejected immediately if any objects are thrown inside the basketball venue, on the playing court or on the Cairns Convention Centre premises. This is to ensure the safety of the players and other patrons at home matches.
Patrons will also be ejected immediately or refused entry if their game ticket is not produced upon request by Cairns Convention Centre staff or Cairns Taipans ushers.
Click here(opens in a new tab) to read the full terms of the Condtions of Entry.
