Purchase of Membership
1. When purchasing a Cairns Taipans membership, you are doing so without the knowledge of the dates and times of the games being determined. No refunds will be offered if you are unable to make games due to scheduling.
2. Once a membership has been purchased, the Cairns Taipans are under no obligation to agree to a cancellation and refund, subject to the provisions of the Australian Consumer Law. Requests for cancellations and refunds may only be considered in exceptional circumstances or where the Australian Consumer Law applies. If approved, a 20% non-refundable deposit of that membership will be held. These requests will need to be in writing and emailed to tickets@taipans.com
3. By purchasing a membership, you agree to be added to Cairns Taipans’ electronic database and receive information about Cairns Taipans. Cairns Taipans may contact you regarding any services, offers, or special promotions that are associated with, endorsed or approved by Cairns Taipans. Furthermore, you agree for Cairns Taipans to disclose your information to third parties associated with Cairns Taipans so they can contact you about their services, offers, or special promotions. Should you not wish to receive any of this information, you must opt out at the time of purchasing the membership or notify Cairns Taipans in writing via either post or email, where you must specify whether you want to cease receiving information from Cairns Taipans and/or any third parties associated with Cairns Taipans. Please note that opting out of email communication may result in you missing out on member-exclusive sales and information.
4. Members are required to notify Cairns Taipans of any change in circumstances, including member contact details, or any relevant information that could affect their membership with the Cairns Taipans.
5. Cairns Taipans reserves the right to cancel a membership without a refund where a member breaches these terms and conditions or the Cairns Taipans and The Cairns Convention Centre Code of Conduct.
6. Cairns Taipans reserves the right to refuse a membership application.
Seating
1. Renewing members have up until the Early Bird cut-off date of 31st March 2026 to secure their current seats. Depending on availability, seat changes and upgrades can be made during this time. If a renewing member does not renew by this date, their seats may be released.
2. If a member is not satisfied with the location of their season seats, they must inform Taipans HQ prior to the 3rd home game of the season. This procedure can only be performed at Taipans HQ. Taipans reserve the right to charge the ticket value difference and add any print and/or replacement fees.
3. A member who wishes to upgrade a child, concession, or family ticket to an adult ticket for a single game must make the request prior to that event. This procedure can only be performed at Taipans HQ. Taipans reserve the right to charge the ticket value difference and add any print and/or replacement fees.
4. Under NO circumstances can these services be processed at the venue, and any persons seeking these services will instead need to purchase new tickets online.
5. Cairns Taipans reserves the right to amend seating arrangements at its sole discretion where necessary due to stadium build changes, membership demands, regulatory requirements, government guidance or any other reasons reasonably required by the Cairns Taipans.
Membership Classifications and Concessions
Concession
• Where concessions apply, the customer must present a valid identification card when purchasing tickets at a discounted rate as proof of eligibility. This includes all special offers and membership discounts. Examples of concession cards are Pension/Seniors, Centrelink, Disability and Companion cards.
Students
• Where student discounts apply, the customer must present a valid identification card as proof of eligibility when purchasing tickets at a discounted rate. This includes all special offers and membership discounts. Examples of students are university students and TAFE students.
Child
• A child is classified as anyone from the age of 3-17 inclusive as of the date of the event.
• A child membership is classified as anyone from the age of 3-17 inclusive from the start of that season.
• A ticket is not required for anyone under the age of three as long as they are sitting on an adult’s lap.
• Children under the age of 12 must always be under the direct supervision of an adult.
Family
• A family ticket consists of 2 Adults and 2 Children between the ages of 3-17.
• Any additional tickets to be purchased with a family will need to pay the full price of an Adult or Child’s ticket.
Companion Card Holders
• The Cairns Taipans will honour all Companion Cards where a copy of the card is provided to the club. Companion Card holders must contact the club directly to purchase a membership
Accessible Seating
1. Each Taipans ticketed event will have an allocation of accessible seats.
2. Accessible seating is available to persons requiring a wheelchair space or enhanced amenity seating
3. Patrons with a Companion card are entitled to one ticket free of charge for their carer.
4. Taipans reserve the right to limit the number of tickets purchased adjacent to the accessible seat.
5. Taipans will endeavour to accommodate additional seats purchased through the one transaction as close as possible to the accessible seat; however, this may not always be possible, subject to availability.
6. If a person is found not to be entitled to hold an accessible seating ticket, that person may be required to:
a. Move to a different seat if one is available and pay the cost of the difference; or
b. If no alternative seat is available, you may be requested to leave the venue.
7. To ensure that accessible seats are appropriately allocated, accessible tickets will only be available for purchase at Taipans HQ during office hours. Game Day office hours are from 9 am to 12 pm.
Membership Prices
1. Membership prices are based on fourteen (14) regular-season home games unless otherwise stated. Any additional regular-season home games are not included in the price.
2. All prices include GST and any applicable NBL fees or levies (Excluding play-in/playoffs).
3. Membership prices are set and reviewed annually prior to memberships going on sale.
Additional Games
1. If there are any additional games added to the 14 regular home season schedule, ticketing will not be included in Memberships, and all members must purchase a ticket to have access to these games.
2. All Members will receive exclusive access to purchase tickets to any additional games via a designated pre-sale period.
Membership Payment Options
2026/27 Taipans Season Memberships can be purchased online or in person at Taipans HQ. Memberships can be paid in full or on a monthly instalment plan. All payments will incur a $14.95 transaction fee.
Pay in full.
1. Payments can be made in full by using Mastercard, Visa, Cash or EFTPOS.
Monthly Instalment Plan
1. By agreeing to pay your membership via the Payment Plan, you authorise the Taipans, or associated third parties, to debit from your nominated Credit or Debit card. Additional fees (including credit card fees and management fees) will apply.
2. Instalments will be withdrawn monthly. The first payment of 20% will be taken when your membership is processed. Payments will be the total amount (including additional fees) divided by the remaining months.
3. You can purchase a membership and join a monthly payment plan at any stage between February & September.
4. Your monthly instalment date will be based on the date that you originally purchased your membership.
5. It is your responsibility to ensure that sufficient funds are available in your nominated account in order for payments to be processed. If a payment fails on its due date, the system will try and retake it 1 day later, then 3 days later, with the final attempt to be taken 7 days later.
6. Taipans reserve the right to suspend or cancel your membership if, on two consecutive
occasions, your payment cannot be processed due to insufficient funds in your nominated account. We will notify you in writing if we suspend or cancel your payment plan arrangement.
7. If your membership is suspended, your membership barcode will be blocked and your
Membership entitlements will be suspended until such time that the overdue payments have been received.
8. If you believe that a payment has been withdrawn incorrectly, please contact Taipans HQ on 07 4041 3000.
Member Behaviour
1. Cairns Taipans is committed to creating and maintaining a safe, enjoyable, family-friendly environment for all Club members and spectators. Accordingly, members and persons accompanying a member must not act inappropriately (for example, by making undue noise, being intoxicated, causing a disturbance, or behaving in an offensive manner) at Cairns Taipans events.
2. Cairns Taipans reserves the right to suspend or cancel the membership of any member who acts inappropriately at Cairns Taipans events. If a membership is suspended or cancelled, the member will not be entitled to compensation or a refund.
3. Cairns Taipans reserves the right to decide what amounts to inappropriate behaviour at its sole discretion.
4. Any person using a membership, regardless of whether they purchased the membership themselves, must not act inappropriately.
5. Members attending any NBL game, event, or activity must comply with the NBL Spectator Standards and any applicable NBL or venue policies. A reference to the NBL Spectator Standards can be located here: NBL Spectator Standards
Game Day
1. Game dates and times may vary from the date/time originally advertised due to television coverage or due to health protocols. The Taipans will use email, social media, and the website to advise of any changes, however, it is each member’s responsibility to check dates and start times for home games prior to each home match.
2. For each game, the concourse of the convention centre will open 1 hour and 30 minutes prior to tip-off time, with the door to the court opening 45 minutes before tip-off.
3. Bag checks will be implemented by Cairns Convention Centre Security upon entry. Patrons are encouraged to avoid bringing a bag to home games to ensure easy and fast access to games.
4. Each spectator attending the match must present their game ticket, printed or digital, to be scanned by ticketing staff upon entry. For any issues with game day tickets, please see the Taipans Staff at the Box Office. Ushers will be available to direct you to your seats if required.
5. Please notify your nearest usher if you can’t find your seats. If you experience any issues with your tickets, i.e. someone else with the same tickets, etc., please speak to your nearest usher. If they are unable to help, you may be directed to the box office so that we can address the issue.
6. If you encounter any anti-social behaviour, please talk to your nearest security guard first. If you can’t find a security guard nearby, please speak to an usher and/or a Cairns Taipans staff member.
7. If you are not satisfied with how your issues or complaints were handled on game night, please email tickets@taipans.com.
NB: While we will always endeavour to help solve any issues experienced by our members, if you do not approach staff as suggested above, Taipans may not be able to remedy your complaint after the game.
8. Any additional single-game tickets can only be purchased online or over the phone prior to game day. Tickets cannot be purchased at the venue.
9. Upgrades or changes to your membership seats cannot be performed at the Cairns Convention Centre on game day. You will need to contact Taipans HQ to make the change at least a day before game day.
Finals
1. Memberships do not include Finals ticketing as part of the season membership fee already paid
2. Members will have the 1st priority ahead of the general public to purchase Finals tickets held in Cairns and administered by the Cairns Taipans.
3. All costs for Finals ticketing include the ticket, booking and transaction fees, travel, and any other associated costs required by the Cairns Taipans and the NBL.
4. Should the Cairns Taipans qualify to host a home game in the 2023/24 Finals Series, additional information and terms and conditions will be released to members and fans prior to tickets going on sale.
Gift Vouchers
1. Can only be purchased online via the ticketing website. www.tickets.taipans.com
2. Gift vouchers are only valid for the amount listed on the voucher and cannot be transferred, substituted, or exchanged for cash.
3. Under the Australian Consumer Law, the expiry date for gift vouchers is 3 years from the purchase date. The expiry date will be clearly displayed on the voucher.
4. Gift vouchers are only valid for ticketing or membership purchases.
5. A voucher can only be redeemed online at www.tickets.taipans.com or at Taipans HQ
6. Upon checkout, you will receive an email with an individual link for each gift voucher purchased. Gift vouchers are printable, can be personalised, and include a unique voucher code for redemption.
Additional Information
1. Members will be notified of member events throughout the season via email, social media, or our website.
2. All Membership benefits and entitlements for each Membership Package are available here.
3. The Taipans reserve the right to use any photograph or footage obtained at Taipans Games and Events for any purpose, including as promotional material. If you are not happy with the Taipans' use of a photo, you will be required to notify the club in writing at info@taipans.com
Confidentially & Privacy
1. We will keep your account and other financial institution details confidential. However, we may disclose these details:
a. If you consent in writing, or
b. To the extent required by law; or
c. For this Agreement, for example, about a payment dispute.
2. Cairns Taipans is careful to protect the privacy of any personal information you supply. Cairns Taipans complies with the Privacy Act 1988 (Cth) and will only use your information for the express purposes contained in this Agreement.
3. To see the NBL’s privacy policy, which Cairns Taipans abides by, please contact the NBL or click here.
Right to amend Terms and Conditions
1. Cairns Taipans reserves the right to amend these Terms and Conditions from time to time in its absolute discretion, including, but not limited to, creating additional membership categories. Members will be notified within 14 days of any change to these Terms and Conditions.
2. For further information, please contact the Taipans HQ on 07 4041 3000 or info@taipans.com
Fan Code of Conduct
The Cairns Taipans are committed to creating and maintaining a safe, enjoyable, family-friendly environment for all club members and spectators.
The fan code of conduct applies to all attendees at Cairns Taipans events.
All patrons are encouraged to respect the rights of others by displaying proper etiquette.
Patrons must not act inappropriately at Cairns Taipans events, including (but not limited to) non-practice of the following:
• Foul, obscene, or abusive language or actions
• Fighting
• Interfering with the progress of the game, going onto the court or throwing any object onto the court or into the crowd
• Unruly or careless behaviour
• A level of intoxication that creates a disruption to the patrons around you
• Indecent exposure
• Smoking within the venue
• Interrupting the experience for other patrons, including obstructing views or misuse of props
• Cameras, audio, and video recorders are not to be permitted.
Cairns Taipans reserves the right to decide what amounts to inappropriate behaviour in its sole discretion.
All patrons shall ensure that there is no discrimination in any form against any person because of race, gender, religion, or national or ethnic origin.
Management reserves the right to remove patrons from the venue who do not comply with the code of conduct.
A patron must not engage in courtsiding or the transmission of match data in any format, including the services performed by data scouts, data journalists, data commentators, etc without the express written consent of Basketball Australia. Any person suspected of engaging in this conduct will be asked to leave the venue immediately and have their personal information submitted to Basketball Australia and the NBL. For more information, please refer to Basketball Australia’s Courtsiding Policy (http://australia.basketball/integrity).
Patrons attending Cairns Taipans events held at the Cairns Convention Centre must also comply with the Cairns Convention Centre Conditions of Entry.
Patrons attending any NBL game, event, or activity must comply with the NBL Spectator Standards and any applicable NBL or venue policies. A reference to the NBL Spectator Standards can be located here: NBL Spectator Standards
Cairns Taipans reserves the right to amend this Fan Code of Conduct from time to time in its absolute discretion.
Cairns Convention Centre Conditions of Entry
The Taipans and the Cairns Convention Centre reserve the right to eject patrons from the Cairns Convention Centre property if deemed to be behaving in an unruly manner at any home matches.
Patrons will be ejected immediately if any objects are thrown inside the basketball venue, on the playing court or on the Cairns Convention Centre premises. This is to ensure the safety of the players and other patrons at home matches.
Patrons will also be ejected immediately or refused entry if their game ticket is not produced upon request by Cairns Convention Centre staff or Cairns Taipans ushers.
Click here(opens in a new tab) to read the full terms of the Condtions of Entry.